Shipping policy

Thank you for shopping at dustnboots.com. The details below outline how we process and deliver your order.

Processing times

• Standard orders: ship within 1-2 business days (Mon–Fri, AEST) from Toowoomba, QLD.
• Embroidery/custom orders: ship after artwork approval. Allow +7-14 business days for embroidery.
• During peak periods or sales, dispatch may take a little longer. If there’s a significant delay, we’ll contact you by email or phone.

Delivery options & timeframes

• Australia Post Standard: 2–8 business days to most areas.
• Australia Post Express: 1–4 business days to most metro areas.
  Delivery timeframes are estimates from the carrier and begin after your order has been dispatched.

Rates & carriers

• Shipping rates are calculated at checkout based on your address, order size and service selected.
• We use Australia Post. From time to time we may use another trusted carrier to meet delivery timeframes.

Tracking

• You’ll receive a shipping confirmation email with a tracking link when your order leaves our warehouse.
• Tracking may take up to 24 hours to update after dispatch.

Authority to Leave (ATL)

• If you select ATL, the parcel may be left in a safe place. Risk passes on delivery to the address provided.
• If you prefer a signature, please select the appropriate option (if available) at checkout.

PO Boxes & Parcel Lockers

• We ship to PO Boxes and Parcel Lockers via Australia Post services.

Split shipments

• Orders may ship in separate parcels at no extra charge if items are packed from different locations or at different times. You’ll receive tracking for each parcel.

Pre-orders & restocks

• Estimated arrival dates are best estimates and may change due to supplier or carrier delays. We’ll keep you updated if timings move.

Address accuracy & failed delivery

• Please double-check your shipping address at checkout.
• If a parcel is returned to us due to an incorrect or incomplete address or non-collection, we can re-ship once the re-delivery fee is paid.

Delays outside our control

• Weather events, carrier backlogs, public holidays and remote-area routing can add time in transit. We’ll do our best to help, but we can’t guarantee carrier delivery times.

Damaged or missing items

• If your order arrives damaged or appears lost in transit, contact us within 7 days of the expected delivery date. We’ll open a carrier investigation and sort it quickly. Please keep packaging for assessment.

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Questions?
sales@dustnboots.com • 28–30 Water St, Toowoomba QLD 4350