Returns & Exchanges
We want you to love what you ordered. If not, we’ve made returns simple.
Eligibility
- Return within 21 days of the invoice date.
- Items must be unused, unwashed, unaltered, with tags attached and in original packaging (re-saleable condition).
- Please include your order number or proof of purchase.
What you can receive
-
Exchange / Store credit / Refund (see exclusions below).
Exclusions
- Sale & flash-sale items: Exchange or store credit only (no refunds).
- Customised/embroidered items: Not returnable unless faulty under the ACL.
- Gift cards and final sale items: not returnable.
Bundles & multi-buy pricing
If you return part of a bundle (e.g., 4 for $198), any refund will be adjusted to reflect the pricing that applies to the items you keep.
Costs & shipping
- Return postage is at your expense unless the item is faulty or incorrect.
- Use a tracked service and keep your tracking number—we can’t accept liability until the parcel is received at our warehouse.
- If your item is faulty/incorrect, contact us first so we can assist and, where applicable, provide a return label.
How to lodge a return
Please click here to start the return process.
We’ll process returns 2–5 business days after your parcel arrives.
Store credits
Store credits are issued as a non-expiring credit on your account (no expiry date).
You can use store credit across multiple orders until the balance is $0.
Return address
Dust N Boots
28–30 Water St
Toowoomba QLD 4350
Australia
Faulty items & warranty
Your rights under the Australian Consumer Law apply. If a product is faulty, misdescribed or not fit for purpose, we’ll repair, replace or refund as required.
See our Warranty guide for details.
Questions? sales@dustnboots.com | (07) 4602 0693