We want you to love what you ordered. If not, we’ve made returns simple.

How to lodge a return

• Complete our returns form using the link below:
  👉 Returns Form
  
• Returns are processed 2–5 business days after your parcel arrives.

Eligibility

• Return within 21 days of the invoice date.
• Items must be unused, unwashed, unaltered, with tags attached and in original packaging (re-saleable condition).
• Please include your order number or proof of purchase.

What you can receive

• Exchange / Store credit / Refund (see exclusions below).

Exclusions

• Sale & flash-sale items: Exchange or store credit only (no refunds).
• Customised/embroidered items: Not returnable unless faulty under the ACL.
• Gift cards and final sale items: not returnable.

Bundles & multi-buy pricing

If you return part of a bundle (e.g., 4 for $198), any refund will be adjusted to reflect the pricing that applies to the items you keep.

Costs & shipping

• Return postage is at your expense unless the item is faulty or incorrect.
• Use a tracked service and keep your tracking number, we can’t accept liability until the parcel is received at our warehouse.
• If your item is faulty/incorrect, contact us first so we can assist and, where applicable, provide a return label.

Store credits

Store credits are issued as a non-expiring credit on your account (no expiry date).

You can use store credit across multiple orders until the balance is $0.

Return address

Dust N Boots
28–30 Water St
Toowoomba QLD 4350
Australia

Faulty items & warranty

Your rights under the Australian Consumer Law apply. If a product is faulty, misdescribed or not fit for purpose, we’ll repair, replace or refund as required.
See our Warranty guide for details.

Questions? sales@dustnboots.com | (07) 4602 0693